A payment portal every resident can use, procured the way public agencies procure.

Municipal and agency billing covers things like water and sewer utility charges, property tax installments, permit fees, and fines. The collection problem itself is often simple — a known balance, a known due date — but the obligations around it are not. The portal has to work for a resident using a screen reader, a resident on an old phone with a slow connection, and a resident who does not read English as a first language. It has to be procured through a process with defined steps, not a sales call that ends in a signature the same week. And it has to produce records that satisfy the agency's own retention schedule, not just EveryBill's.

Agencies are also answerable to the public in a way that shapes how they can talk about a vendor relationship: what a portal claims to do, and what it can actually prove it does, matters more here than in most private-sector billing.

We are being deliberate about this because the rest of this page describes obligations rather than references. EveryBill’s existing work is concentrated in collections, legal practices, and property management. The platform capabilities described here — public-facing self-service payments, accessibility, a dedicated AWS account where the agency’s own IT can audit it — are real and in production elsewhere. What we are not doing is implying a roster of municipal customers we do not have.

If you are an agency evaluating us, ask us directly what we have and have not done before. You will get a straight answer.

Which accessibility, records, and procurement rules apply to a given agency depends on its jurisdiction and its own governing statutes — that determination belongs to your agency's counsel and IT office, not to EveryBill. What EveryBill can state plainly is what the platform targets and what its infrastructure does: the consumer portal is built to WCAG 2.1 AA (never a higher claim), data is encrypted in transit with TLS 1.2+ and at rest, and agencies that need to verify isolation directly can run in a dedicated AWS account. Full detail lives on the trust hub.