Capability — Phone payments
A toll-free number that takes payments on its own.
Automated phone payments let consumers check a balance and pay without waiting for your office to open, with a clean handoff to a live agent whenever they need one.
A capability, not a product
Phone payments are one of four capabilities built into the EveryBill platform, available under Core, Silo, or Sovereign. The deployment you choose changes who holds the AWS account and the encryption keys — not whether you get this.
You do not choose a different tier to get phone payments; it is part of the platform in every deployment. See how Core, Silo, and Sovereign compare to decide which deployment fits your firm.
What the line does
An automated system handles the routine calls; a person is always reachable for the rest.
Available 24/7
Automated balance lookup and payment
Handoff to a live agent
One set of reporting
Why firms keep the phone line
Not every consumer wants to pay online, and not every call needs a person.
Some consumers will always prefer to call rather than use a website, particularly for a first payment or an unfamiliar balance. An automated line gives them a way to pay on their own at any hour, while keeping a live agent available for the calls that genuinely need judgment. Because phone payments post to the same reporting as the rest of the platform, your staff sees one picture of what has been paid, regardless of how it came in.
What customers say
“Not only do we use EveryBill for our web-based payment portal, but we have shifted our check by phone process to this system as well.”
Harvey Moore, President, The Moore Law Group
The other capabilities
Phone payments are typically run alongside the rest of the platform.
See it running
A short walkthrough of the portal, the admin side, and the deployment option that fits how you handle cardholder data.