Capability — Consumer portal
Let people pay without calling your office.
A 24/7 self-service payment portal, in English and Spanish, built for mobile. Consumers look up what they owe and pay on their own schedule.
A capability, not a product
The consumer portal is one of four capabilities built into the EveryBill platform. It runs the same way whether you choose Core, Silo, or Sovereign — the difference between those is who holds the AWS account and the encryption keys, not what the portal can do.
You do not buy the portal separately or choose a different tier to get it. It ships as part of the platform under every deployment option. See how Core, Silo, and Sovereign compare to decide who should hold the account and the keys for your firm.
What consumers can do
The portal covers the everyday tasks that otherwise turn into phone calls to your office.
One-time payments
Stored payment methods
Payment plans and arrangements
Transaction history
Receipts
English and Spanish
Built for mobile, and for everyone
Most consumers reach the portal from a phone. It has to work there first.
The portal is designed mobile-first, so the primary paths — find a balance, make a payment, see a receipt — work cleanly on a small screen before anything else. It targets WCAG 2.1 AA, covering things like keyboard operability, visible focus states, and real form labels so the portal works with assistive technology, not just a mouse and a large screen.
Fewer calls to your office
When consumers can find their balance and pay on their own, fewer of them need to call and ask someone to do it for them.
A self-service portal that is available around the clock takes the routine work — checking a balance, making a payment, re-enrolling in a plan — off your staff’s phone lines. That frees your team to spend time on the calls that actually need a person.
What customers say
“More debtors are paying on time and we’re spending less time tracking down payments.”
Jeff Rutko, Director of Finance, Shechtman Halperin Savage LLP
The other capabilities
The consumer portal works alongside the rest of the platform.
See it running
A short walkthrough of the portal, the admin side, and the deployment option that fits how you handle cardholder data.